Privacy Policy

Company Information:

Brand Name: SpecialEventCostumes
Company Name: SpecialEventCostumes LLC
Company Address: 651 N Broad St. Suite 201, Middletown, DW 19709, United States
LLC Registration Number: SpecialEventCostumes, Identification Number (EIN): 32-0760229
Returns

We take pride in providing products that meet high-quality standards. If, for any reason, you are not satisfied with your purchase from SpecialEventCostumes, you may return the item(s) within a generous 30-day period from the date of purchase.

Eligibility for Returns

Time Frame: Returns are accepted within a 30-day window from the date of purchase.
Condition: Items must be unused, in their original condition, and with all tags and packaging intact.
How to Return Items

Get in Touch: To start a return, simply email our customer service team at Contact@specialeventcostumes.com. Include your order number and why you want to return the item.
Return Approval: Once we approve your return request, we’ll give you a Return Authorization (RA) number and clear instructions on how to send back the item(s).
Returning Items

Your Job: You’re responsible for paying the return shipping cost, unless we made a mistake or you received a defective product.
Safe Packing: Make sure to pack the item(s) securely so they don’t get damaged on their way back to us.
Getting Your Money Back

How Long: We try to process refunds fast, usually within 2 business days of receiving the item(s) back.
How You Get It: Refunds go back to the same method you used to pay for the order.
Exchanges

Sorry, we don’t do exchanges right now. If you want something else, return what you got and purchase the new item separately.

Broken or Defective Items

If your item arrives damaged or defective, email us at Contact@specialeventcostumes.com right away. We’ll help resolve the issue quickly.

Important Notes

For returns, use a shipping service with insurance and tracking. We’re not responsible for items that get lost or damaged on the way back. We need proof that we received the item(s) before we can issue a refund.

Gifts

If you received a gift and want to return it, you’ll get a gift certificate once we get the item(s) back. If someone else purchased the gift for you, the refund will go back to them.