Return & Refund
Refund and Returns Policy
At SpecialEventCostumes, our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (e.g., food, flowers)
Newspapers or magazines
Intimate or sanitary products
Hazardous materials
Flammable liquids or gases
Additional Non-Returnable Items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In certain situations, partial refunds may be granted:
Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Any item not in its original condition, damaged, or missing parts not due to our error
Any item returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet, please:
Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank, as there is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at Contact@specialeventcostumes.com.
Sale Items
Only regular-priced items can be refunded. Sale items are not eligible for refunds.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at Contact@specialeventcostumes.com and send your item to: [Physical Address].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be informed about your return.
Shipping Returns
To return your product, you should mail it to: [Physical Address]. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
